GLOBAL PRODUCT SUPPORT
Contract Type
Permanent
Country
ITALY
Location
Mantova

Your Opportunity

Global Product Support is part of Product Support Team. The job is mostly taking place in the back office. Main function is to secure the operational follow up & technical support of all relevant products (filling, blowing or labelling, combi and stand-alone technology), associated trade equipment and 3rd party line equipment (e.g. EOL, conveyor) mostly on mechanical side. The expert is also part of the team scheduled to validate internally and externally the introduction of modifications and variants and of new products in the portfolio, concerning the relevant product, in coordination with the other teams. He is finally accountable to execute RCA following issue resolution process, supporting the consequent plan of recovery and corrective actions, interacting with the other specific departments

Your Mission

  • Execute troubleshooting on assigned equipment, associated trade and line equipment
  • Support regional product support units, concerning assigned product
  • Execute validation program for the introduction of modifications, variants, O&U, new products, concerning assigned equipment
  • Support the availability of field methods for installation, qualification, technical analysis, repairingand maintenance activities
  • Secure performances of commercially released equipment and lines
  • Secure the application of retrofits on the assigned product installed base, where necessary
  • Be part of hotline team for weekend duties, in case of service availability
  • Execute RCA on relevant equipment issues, supporting the consequent plan of recovery and correctiveactions
  • Increase personal competences on the complete combi, trade and line equipment technology
  • Observe all the rules related to security
  • Participate in L3 and L4 equipment FAT, and eventually start up and commissioning
  • Support FSE during start up and commissioning of L3 and L4 machines
  • Manage the treatment and the resolution of technical NC and PER through SINCRO tool

Your Profile

  • Master Degree Engineering or Business, Economics;
  • Excellent English, written and spoken;
  •  2 years on field of industry, mechanical, process and maintenance

Contract Type
Permanent
Country
ITALY
Location
Mantova
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