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Sidel Services Online

Sidel Services Online (SSO) gives you fast and easy access to your Installed Base to order your Sidel original spare parts and explore the services relevant for your line in one click.

This user-friendly interface is available 24/7 in 10 languages. Designed to make your life easier in your day-to-day business, it will help you to improve your line reliability and maintain its performance

Easily identify the spare part you need thanks to a user-friendly interface

Its intuitive search module will enable you to find your spare parts in one click. For a more accurate search, you can go through your Bill of Materials (e-catalogues section) to access high-quality drawings and highlight where your spare parts are located in your equipment.

  • To ensure you are choosing the right spare part, a dedicated page is gathering all the relevant information you could need
  • Our teams always make sure to provide you the latest generation of spare parts to offer you optimized operating conditions
  • To help you during refurbishment of subassemblies, we provide you with details of the spare parts included in the repair kit as well as dedicated drawings

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Optimize your spare part purchasing process thanks to SSO

In one click, you can:

  • Access real-time information on availability and prices
  • Manage your different baskets with an easy switch feature
  • Share your basket(s):  import, export, print, transfer
  • Place your order or request your offer
  • Track your online orders

At any stage of your purchase, you can count on the support of your Parts Administrator.

Access additional services to improve long-term performance

On SSO, we provide you preventive maintenance lists recommended for your equipment to support and anticipate your maintenance operations.

We offer you other relevant services for your line to ensure your performance over time, such as:

  • Options and Upgrades
  • Maintenance & Line Audits
  • Laboratory Equipment

You can also download technical documentation to get deeper information about your daily equipment management.

Benefit from a continuously improved business interface

Our first objective is your satisfaction. For that, we regularly collect your feedback by means of satisfaction surveys, to improve our platform accordingly.

Our latest releases:

  • Pictures of new spare parts each month
  • Details about new kits each month
  • Additional languages
  • New platform design

We are already working on additional improvements to come soon.

Need more information or to be trained?

If you feel the need, we can take you through all the steps of our platform thanks to specific on-demand training sessions.

You can download the user guide in the SSO help section to get further information about all the functionalities.

To get more details about SSO, do not hesitate to contact your Services Account Manager, or send an email to our team.

Create your Sidel Services Online account now to benefit from our latest releases!

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