Spare Parts Administrator
Contract Type
Permanent
Country
MEXICO
Location
Guadalajara
Your opportunity
Execute the quote-to-cash process for Sidel spare parts sales by preparing quotes, managing orders and other spare parts flow-related activities and work towards customer satisfaction
Your Mission
Execute the quote-to-cash process for Sidel spare parts sales by preparing quotes, managing orders and other spare parts flow-related activities and work towards customer satisfaction
- Manage customer requests for spare parts
- Prepare in the ERP and send out customer offers for spare parts or deal with offer requests from webservices
- Manage customer inquiries on spare parts pricing, availability and order processing
- Follow-up on selected customer offers for spare parts to maximize sales
- Place customer orders for spare parts in ERP and send order confirmations or
- deal with orders placed through webservices
- Follow-up customer orders for delivery on-time and in-full and all time proactive backlog management
- Manage customer payments terms with financial dpt
- Coordinate logistics according to specificities of the country and requirements from customer
- Process customer requests for return of spare parts and other spare parts-related claims
- Manage customer information in the ERP, participate to reports
- promotion & assistance to customers for SSO
- Follow up on non-conformity issues and work to provide resolution to customer
- leverage privileged customer interface position to maximize sales potential
- participate to customer review on commercial actions (ASM, CCM, PA)
Your Profile
- Good knowledge in trade, supply, industrial retail, preferably spare parts and logistics
- Able to work independently and under pressure
- Able to manage priorities and multiple customer requests
- Expertise in Excel and ERP Systems , SAP is a plus
- Certificate in Logistics is a plus
- Knowledge of order management processes
- Excellent communication skills, both written and verbal
