Sidel Services Online

Sidel Services Online gives you fast and easy online access to your Installed Base to order your Sidel original spare parts and explore the Options & Upgrades relevant for your line. 

It is a user-friendly interface, available 24/7, in 9 languages, and is your one-stop online shopping. Designed to make your life easier in your day to day business, it will help you to improve your line and maintain its performance. 

An intuitive interface to identify quickly the spare part you need:

  • Use our intuitive search module to find your parts
  • Access overview of your production site, navigate into your e-catalogues (the technical Bill Of Material of your equipment) and into high-quality drawings to easily highlight where the part you need is fitted on your equipment
  • Make sure that is the right part thanks to pictures available online
  • Get details on repair kits
  • Get always the latest generation of spare parts (with intelligent replacement indicators)

Thanks to SSO place your order or request your offer in just one click

  • Get real-time information on availability and prices
  • Manage easily your basket and benefit from multiple functionalities (offer, order, import, export, print, transfer)
  • Receive the order acknowledgement or the official offer from your usual Parts Administrator, that remain your contact for spare part business
  • Track easily your orders placed online

Get a view on additional services to improve long-term performance

  • Access Options & Upgrades relevant for your lines
  • Anticipate and plan maintenance operations thanks to the maintenance preventive lists recommended for your next overhaul
  • Download technical documentation (user, maintenance & presentation manuals)

 

Sidel Services Online: a platform continuously under improvement

  • Access soon to additional services product portfolios online
  • Give your feedback: thanks to customer survey done after each zone roll-out we keep on improving regularly our platform
  • Continuous improvement last releases:
    • New pictures uploaded online
    • New kits details added online
    • Interface now available in Polish and Russian 

Need more information, wanted to be trained? 

  • User guide and training on demand
  • Do not hesitate to contact your After Sales Manager or your Parts Administrator for more information, or send us an email at: services.online@sidel.com
VAT No.: IT01787680345