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Technical support

When production time is of the essence, at Sidel we help you maximise your line availability and productivity with dedicated experts around the world, ready to provide reliable and real-time support.

Fast remote assistance

Take advantage of our continual technical help to quickly and precisely address your concerns and issues thanks to relevant remote solutions:

24/7 technical support: Get answers to questions related to troubleshooting your machines by phone or email day and night. Obtain support that is based on the history of your line and on a deep technical knowledge of your equipment.

Remote video assistance: With augmented reality, receive consistent and interactive visual guidance and effective advice to promptly address breakdowns.

Remote access to your line: Rely on a live remote expert’s diagnosis for accurate and fast problem solving.

Consistent support on-site

You can also count on our team of more than 650 technicians from all over the world to quickly assist you in your factory and provide the expertise you need to promptly get your machine up and running again.

To benefit from reactive and steady technical assistance, find your region’s technical support contact.

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