Product Support Expert Automation (H/F)
Sidel is looking for Conveyor/Cap Feeder/AQflex Product Support Automation Expert who will be a part of Product Support Back Office Team based in Reichstett that will report to Product Support Director.
Main function in the office is to secure the operational follow up & technical support of all Conveyor/Cap Feeder/AQflex and associated trade equipment. The Automation expert could also be asked to validate internally and externally the introduction of modifications and variants of new products in the portfolio, concerning the Conveyor/Cap Feeder/AQflex products, in coordination with the other relevant teams. He is finally accountable to execute automation RCA following issue resolution process, supporting the consequent plan of recovery and corrective actions, interacting with the other departments.
- Secure troubleshooting on Conveyor/Cap Feeder/AQflex and associated trade equipment
- Secure internal and external automation qualification of new product development and variants
- Execute automation RCA on Conveyor/Cap Feeder/AQflex equipment issues, supporting the consequent plan of recovery and corrective actions
- Secure the application of automation retrofits on the Conveyor/Cap Feeder/AQflex products installed base, where necessary
- Execute validation program for the introduction of modifications, variants, O&U, new products, concerning the automation side Support the availability of field methods for installation, qualification, technical analysis, repairing and maintenance activities
- Secure performances of commercially released of Conveyor/Cap Feeder/AQflex, concerning the automation side
- Be part of hotline team for weekend duties, in case of availability for the service Participate to L3/L4 equipment FAT (workshop) & installation, start up, validation, commissioning and services (onsite)
- Intervention on site in case of technical issues that require a specific automation RCA & troubleshooting
- Support to Regional Product Support to reinforce local expertise, analysis, in case of technical issues requiring specialized automation RCA and troubleshooting
- 5 years at least of technical assistance, field experience or engineering on Conveyor/Cap Feeder/AQflex products
- Experience in assembly and testing of complex machinery or field and service activities or technical assistance would be an advantage
- Knowledge of PLC platform (Siemens TIA, B&R, Rockwell Automation)
- Knowledge of HMI and Motion platform (Siemens TIA, B&R)
- Knowledge of Conveyor/Cap Feeder/AQflex products and process.
- Good reporting capability
- Strong verbal and written communication skills
- Attitude to problem solving (troubleshooting and automation RCA) and Customer oriented
- Good Interpersonal skills, especially ability to communicate with different target groups (technicians, customers, etc.)