Product Support Manager (H/F)
Contract Type
Permanent
Country
FRANCE
Location
Reichstett

Your Opportunity

Product Support Conveyor/Cap Feeder Manager is in charge to manage a team of specialists (mechanic, automation, process) on Conveyor/Cap Feeder/AQflex, being responsible to coordinate their activities of backoffice and field support. Main function is to secure the operational follow up & technical support of all Conveyor/Cap Feeder/AQflex and associated trade equipment’s at back-office level (mechanic, process and automation), using RCA methodology and manage the execution of the consequent actions. He has also the responsibility to start-up and qualify Conveyor/Cap Feeder/AQflex prototypes and to validate the introduction of modifications/variants in the equipment BOM and of new products in the portfolio, in coordination with the other relevant teams.

Your Mission

  • Secure troubleshooting and support Conveyor/Cap Feeder/AQflex and associated trade equipment, contributing with experts onsite if necessary     
  • Secure internal and external qualification of new product development and variants 
  • Drive warranty cost reduction plan for Conveyor/Cap Feeder/AQflex securing proper RCA is performed             
  • Manage Conveyor/Cap Feeder/AQflex product support team of experts (backoffice and field experts)                 
  • Manage, coordinate and prioritize backoffice activities of the team based in his working unit     
  • Support Global Product Training in the creation of training FSE documentation (SOP & Troubleshooting procedure)
  • Secure performances of commercially released equipment and lines
  • Evaluate and secure the extension of retrofits on the installed base, where necessary
  • Support hotline service during the weekend, thanks to team members involvement
  • Support the availability of field methods for installation, qualification, technical analysis, repairing and maintenance activities
  • Secure competences increase of the team, on the complete Conveyor / Capfeeder /AQFlex    

Your Profile

  • 5 years at least of technical assistance, field experience or engineering on Conveyor/Cap Feeder/AQflex products;
  • Experience in assembly and testing of complex machinery or field and service activities or technical assistance would be an advantage
  • Knowledge of Conveyor/Cap Feeder/AQflexs products and process.
  • Good reporting capability.
  • Strong verbal and written communication skills
  • Attitude to problem solving (trouble shooting and RCA) and Customer oriented
  • Good Interpersonal skills, especially ability to communicate with different target groups (technicians, customers, etc.)

Contract Type
Permanent
Country
FRANCE
Location
Reichstett
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