DT&T Datacenter Specialist
INDIA, Pune
The DT&T Datacenter Specialist provides technical support to internal customers as well as external partners, acting as a point of escalation for our End User Support team. All escalated support issues are tracked properly through our ticketing system. He / She is responsible for problem analysis, documentation, resolution, as well as any project work as required. The position will report to the TECHNOLOGY OPERATION LEAD.
The DT&T Datacenter Specialist provides technical support to internal customers as well as external partners, acting as a point of escalation for our End User Support team. All escalated support issues are tracked properly through our ticketing system.
He / She is responsible for problem analysis, documentation, resolution, as well as any project work as required.
The position will report to the TECHNOLOGY OPERATION LEAD.
Bachelor Degree or equivalent + 5 years of relevant experience
Fluent English Communication
Microsoft and Linux Operating systems management & troubleshooting
CISCO Networking management & Troubleshooting
Azure cloud management mandatory, AWS and GCP are a plus
ITIL and ISO27001 framework knowledge is highly appreciate
IT tool (Ivanti EndPoint management, Intune, ServiceNow, etc …)
AD/ADFs knowledge and maintenance
End user computer technical management
Experience in vendor service level management
Financial planning and budgeting experience