Spare Parts Administrator - Regional Process Expert
Contract Type

Your opportunity

Training programs, identification of improvement areas, data management & analysis (TTQ, OFU, Pending Offers etc), process compliance and performance.

Your Mission

Training and Development
  • Identify training needs and conduct training sessions on processes and tools for the region.
Process Improvement
  • Identify improvement areas in the processes and tools.
  • Collaborate with the Spare Parts Global Process Expert and Global Process Driver to implement improvements.
Process Compliance and Performance
  • Ensure process compliance and performance within the region.
Specific Responsibilities
  • Manage Spare Parts Orders (ZSP) and Control & Credit Notes.
  • Perform Customer Requested Date (CRD) checks and Available to Promise (ATP) checks.
  • Monitor and address the ageing backlog.
  • Prepare and analyze monthly dashboards.
  • Follow up on offers and track Time to Quote (TTQ) and On Time in Full (OTIF) metrics.
  • Manage pending offers.
  • Ensure the productivity of Parts Administrators.
  • Monitor and improve the hit ratio.
  • Maintain clean data.
Data Analysis
  • Perform data analyses for the region, including metrics like TTQ, pending offers, ATP file, and hit ratio.

Your Profile

Knowledge and Experience:
  • Strong knowledge in trade, supply chain, and industrial retail, preferably in spare parts and logistics.
  • Familiarity with order management processes.
Skills and Abilities:
  • Ability to work independently and handle pressure effectively.
  • Capable of managing priorities and addressing multiple customer requests.
  • Expertise in Excel and ERP systems; knowledge of SAP is a plus.
  • Excellent communication skills, both written and verbal.
  • Strong coordination skills.

Contract Type
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