Spare Parts Administrator
Contract Type
HCM City

Your opportunity

You will execute the quote-to-cash process for Sidel Spare parts sales by preparing quotes, managing orders, and other spare parts flow-related activities. This is an outstanding opportunity to perform in full compliance with the client’s requirements, specifications, codes, and standard of business requirements.

Your Mission

  • Manage customer requests for spare parts.
  • Prepare in the SAP and send out customer offers for spare parts or deal with offer requests from webservices.
  • Manage customer inquiries on spare parts pricing, availability and order processing.
  • Follow-up on selected customer offers for spare parts to maximize sales.
  • Place customer orders for spare parts in SAP and send order confirmations or deal with orders placed through webservices.
  • Follow-up customer orders for delivery on-time and in-full and all time proactive backlog management.
  • Manage customer payments terms with financial department.
  • Coordinate logistics according to specificities of the country and requirements from customer.
  • Process customer requests for return of spare parts and other spare parts-related claims.
  • Manage customer information in the SAP, participate to reports.
  • Promotion & assistance to customers for SSO.
  • Follow up on non-conformity issues and work to provide resolution to customer.
  • Leverage privileged customer interface position to maximize sales potential.
  • Participate to customer review on commercial actions (ASM, CCM, PA)

Your Profile

  • Good knowledge in trade, supply, industrial retail, preferably spare parts and logistics.
  • Able to work independently and under pressure.
  • Able to manage priorities and multiple customer requests.
  • Expertise in Excel, SAP is a plus.
  • Certificate in Logistic is a plus.
  • Knowledge of order management process.
  • Excellent communication skills, both written and verbal

Contract Type
HCM City
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