Filler/ Blower Automation Product Support Engineer
Filler/Blower Automation Product Support Expert is part of the Product Support South East Asia Pacific (SEAP) organization.
The job takes place both in the office and onsite.
In both situations the resource must secure the operational follow up & technical support of regular filler and Blower equipment (standalone or in Combi mode) on the automation side, throughout the whole life of the machine.
The candidate should also secure that the population of colleagues (FSE, PM, CCM, ASM) in contact with the customer are well supported through email, telephone, and onsite support.
Finally, the person will also be responsible to secure the preparation and the distribution of the appropriate documentation concerning the troubleshooting of automation issues on regular Filler/Blower equipment.
to the Contact Center Ticketing System and provide solution and automation
support to our external customers as well as to our Field Service Engineer
on regular filler equipment.
to the On Duty activities to support over zones / regions during the week
and the weekend as required by the business
daily telephone & email support for automation issues to internal
(FSE, PM, CCM, ASM) and external customers on regular filler/blower
and manage Non-Conformity and warranty cost on the SINCRO tool.
FSE during new project installation and service site execution on regular
filler/blower automation issues.
Root Cause Analysis methodology on automation issues, driving data
collection and preventive/corrective action.
- Report in concise manner the
issues seen on the field and requests for engineering modification to the
any preliminary solution to internal and external customers
retrofit application on the equipment installed base concerning automation
to support service activities on spare parts, training, maintenance
opportunities, Line Improvement.
periodically strategic deals & customers to collect customer feedback
on performances or eventual technical issues.
onsite or coordinate intervention on site of experts in case of technical
issues that require a specific RCA, troubleshooting for regular filler/blower
Level of Education and Language:
- Fluent level of English is a must
- Bachelors in Engineering
Level of Experience:
years at least of technical assistance and/or field experience
of SIDEL regular filler and blower equipment (Combi / Standalone) is an advantage
of PLC platform (Siemens S7, B&R)
of HMI (Zenon and/or Citect) and Motion platforms (Danfoss, ELAU)
to manage and satisfy customer requests
during internal and external meetings (regions, customers)
organizational and analytical skills