Tunnel Product Support Expert
Sidel is looking for Tunnel Product Support Expert who will be a part of Product Support Back Office Team based in Verona that will report to Product Support Manager.
Main function is to secure the operational follow up & technical support of all Tunnel equipment, to validate internally and externally the variants of new products in the portfolio. He is finally accountable to execute RCA following issue resolution process.
- Secure troubleshooting on Tunnel and associated trade equipment;
- Support the availability of field methods for installation, qualification, technical analysis, repairing and maintenance activities;
- Execute RCA on Tunnel equipment issues, supporting the consequent plan of recovery and corrective actions;
- Secure the application of retrofits on the Tunnel products installed base, where necessary;
- Participate to L3/L4 equipment FAT (workshop) & installation, start up, validation, commissioning and services (onsite);
- Support Regional Product Support during start up and commissioning of L3/L4 Tunnel equipment;
- Intervention on site in case of technical issues that require a specific RCA & troubleshooting;L
- Improve personal competences on Tunnel machines, trade associated equipment and line equipments;
- Support in the workshop prototype internal qualification (run-off, assembly, test);
onsite for external qualification of product modifications and variants.
- Education: Degree in Mechanical Engineering and/or Technical professional qualification;
- Language requirements: Fluency in English is a must-have, a good level of Italian an advantage for your best local integration;
- 5 years at least of PMS or field experience, or engineering on Tunnel products;
- Knowledge of tunnel product and process;
- Good reporting capability;
- Strong verbal and written communication skills;
- Attitude to problem solving (trouble shooting and RCA) and Customer oriented;
- Good Interpersonal skills, especially ability to communicate with different target groups (technicians, customers, etc.);