Aseptic Mechanical Product Support Expert
Contract Type
Permanent
Country
United States
Location
Norcross

Your Opportunity

Aseptic Mechanical Product Support Expert is part of the Product Support Americas organization. The job takes place both in the office and onsite. In both situations the resource must secure the operational follow up & technical support of all aseptic equipment (standalone or in Combi mode) on the mechanical side, throughout the whole life of the machine. The candidate has also to secure that the population of colleagues (FSE, PM, CCM, ASM) in contact with the customer are well supported through email, telephone and onsite support. Finally, the person is also in charge to secure the preparation and the distribution of the appropriate documentation concerning the troubleshooting of mechanical issues on aseptic equipment. Aseptic Mechanical Product Support Expert provides daily telephone & email support for mechanical issues to internal (FSE, PM, CCM, ASM) and external customers on aseptic equipment. Secure and manage Non-Conformity and warranty cost on the SINCRO tool. Support FSE during new aseptic project installation and service site execution on mechanical issues. Apply Root Cause Analysis methodology on mechanical issues on aseptic equipment, driving data collection and preventive/corrective action. Report in concise manner the issues seen on the field and requests for engineering modification to the Product Group. Visit periodically strategic deals & customers in order to collect customer feedback on performances or eventual technical issues.

Your Mission

  • Participate to the Contact Center Ticketing System and provide solution and support to our external customers as well as to our Field Service Engineer on aseptic equipment.
  • Participate to the On Duty activities to support over zones / regions during the week and the weekend as required by the business
  • Provide daily telephone & email support for mechanical issues to internal (FSE, PM, CCM, ASM) and external customers on aseptic equipment.
  • Secure and manage Non-Conformity and warranty cost on the SINCRO tool.
  • Support FSE during new aseptic project installation and service site execution on mechanical issues.
  • Apply Root Cause Analysis methodology on mechanical issues on aseptic equipment, driving data collection and preventive/corrective action. Report in concise manner the issues seen on the field and requests for engineering modification to the Product Group.
  • Provide any preliminary solution to internal and external customers
  • Secure retrofit application on the aseptic installed base concerning mechanical solution.
  • Contribute to support service activities on spare parts, training, maintenance opportunities, Line Improvement.
  • Visit periodically strategic deals & customers in order to collect customer feedback on performances or eventual technical issues.
  • Travel onsite or coordinate intervention on site of experts in case of technical issues that require a specific RCA, troubleshooting for aseptic equipment.

Your Profile

  • 3 years at least of technical assistance and/or field experience
  • Knowledge of SIDEL Aseptic Fillers and Capdis (Combi / Standalone)
  • Fluent level of English is a must
  • Ability to manage and satisfy customer requests
  • Problem Solving attitude
  • Leadership during internal and external meetings (regions, customers)

Contract Type
Permanent
Country
United States
Location
Norcross
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