FSE Planner
Contract Type
Permanent
Country
MEXICO
Location
Guadalajara

Your opportunity

Sidel is looking for a Field Service Engineer Planner , who will be in charge of scheduling the intervention for our Field Service Engineers. High skills on people, time and conflict management are required. Spanish, French or Italian are a plus. Able to give feedback and create development plans.

Your Mission

  • Responsible for Field Service EngineerĀ“s occupation at the assigned territory
  • Ensure technicians start the mission with all needed materials and documents for the work assigned
  • Ensure consolidation of workload and the planning of required resources for new equipment and service
  • Ensure the planning of Project Support/Global resources for complex deals and critical operations
  • When necessary align or reroute appropriate technicians to accommodate customer emergencies
  • Identify missing skill global to sustain operations according to the business plan
  • Responsible for workload forecast for new equipment and service in conjunction with Sales and Service
  • Ensure feedback to his Manager for process & quality improvement opportunities,  risks on availability, critical cases
  • Own and drive the update of the on planning Sidel tools, such as FSM
  • If applicable, ensure trainning planning, highlight gaps, drive corrective plans
  • Follow up on their interventions, ensure an occupation rate according to KPI,  manage vacations, time off and layover.

Your Profile

Enhanced English Proficiency:
Proficient in advanced English language skills, including both verbal and written communication.
Proven Administrative Expertise:
Demonstrated experience and proficiency in various administrative tasks and roles.
Effective Leadership Abilities:
Possess strong positive leadership skills, capable of motivating and guiding teams towards shared goals.
Exemplary Organizational Skills:
Known for meticulous organization and ability to streamline processes for improved efficiency.
Comprehensive Conflict Resolution Expertise:
Equipped with in-depth knowledge and experience in effectively managing and resolving conflicts within diverse environments.

 

Contract Type
Permanent
Country
MEXICO
Location
Guadalajara
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