Planner for Services products – Greater China
Contract Type
Fixed term
Country
CHINA
Location
Shanghai
Your opportunity
Join our team to drive service parts planning excellence across Greater China. You'll manage SAP outbound deliveries, provide real-time support to customer-facing teams on parts availability, and ensure 7×24 emergency shipment readiness. Ideal for proactive planners with strong SAP skills and customer service mindset who thrive in fast-paced, mission-critical environments.
Your Mission
- -SAP Planning & Execution
- Create outbound delivery orders in SAP based on shipping requirements from PMS (Project Management Service) and PA (Project Administration)
- Transmit delivery orders to warehouse teams for preparation and dispatch, ensuring accuracy and timeliness
- Monitor order status and resolve system or logistics exceptions to prevent shipping delays
- Customer & Stakeholder Support
- Respond promptly to inquiries from PA and PMM (Project Management Managers) regarding spare parts availability, lead times, and shipping schedules
- Provide accurate, real-time information to support customer commitments and project timelines
- Escalate critical shortages or delays to relevant teams with proposed mitigation actions
- Emergency Response
- Serve as on-call planner for emergency spare parts shipments on a 7×24 basis
- Execute urgent delivery orders outside regular hours to minimize customer equipment downtime
- Coordinate with warehouse, logistics, and freight teams for after-hours dispatch readiness
- Reporting & Continuous Improvement
- Generate and submit operational reports on time (daily/weekly/monthly as required)
- Analyze planning metrics to identify trends, bottlenecks, and improvement opportunities
- Support process optimization initiatives to enhance planning efficiency and customer satisfaction
Your Profile
- Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or related field
- 2–4 years of experience in supply chain planning, order management, or logistics coordination
- Proficiency in SAP (SD/LE modules preferred) with hands-on delivery creation experience
- Strong communication skills in Mandarin and English (written and verbal)
- Ability to work under pressure and manage multiple priorities in a fast-paced environment
- Willingness to participate in 7×24 on-call rotation for emergency shipments
