Quotation Technical Support Specialist

Your opportunity

The Quotation Technical Support Specialist provides technical support to the front line (Sales teams and Proposal Project Managers) in the management of quotations to be delivered to non-structured customers, structured customers and Key Accounts, by preparing complete offers or by intervening in the management of out-of-standard options within standard offers. The support does not cover only technical matters; it is a proactive high value-added consultancy provided to regions focused on value selling, aimed at proposing the best-fitting solutions based on customer typology, with special attention to Total Cost of Ownership, Overall Equipment Effectiveness, sustainability, and digitalization.

Your Mission

The Quotation Technical Support Specialist for Palletizing and Depalletizing is responsible for:

• Delivering on time and in full quotations to regions (for stand-alone and complete line projects), in particular in case of complex projects with structured customers & Key Accounts, interfacing, when needed, with Product Manager, Platform Owner and Technical Office, from business opportunity creation to project kick-off, ensuring quotations meet customer technical requirements and no cost deviations are declared at project kick-off meeting.
• Complementing standard offers managed by regions with out of standard options to meet specific customer needs.
• Proactively guiding regions in proposing solutions, fitting customer needs and priorities at best, starting from our standardized solutions.
• Providing assistance to regions in building value selling argumentation (strengths vs. competition, differentiation elements, Total Cost of Ownership, etc.).
• Ensuring risk assessment and mitigation plans are in place for critical offers.
• Attending customer inhouse meetings, to support Project Managers and Account Managers.
• Contributing to the management and the update of the configuration tools.

Your Profile

• Technical professional qualification or Bachelor degree in Engineering.
• English fluent, written and spoken.                                                  
• Knowledge of physics, computer, mechanics.
• Knowledge of automation and regulation.
• Knowledge of project management techniques.
• AutoCAD 2D/3D drawing software knowledge.
• MS Office (excel, Word, Project and Power Point) Knowledge.