Field Service Engineer Planner
Contract Type
Permanent
Country
MEXICO
Location
Guadalajara
Your opportunity
Sidel is looking for a FSE Planner , who will be in charge of scheduling the intervention for our Field Service Engineers. High skills on people, time and conflict management are required. Spanish, French or Italian are a plus. Able to give feedback and create development plans.
Your Mission
- Ensure an occupation rate according to KPI, manage vacations, time off and layover;
- Responsible for FSE occupation at the assigned territory;
- Ensure technicians start the mission with all needed materials and documents for the work assigned;
- Ensure consolidation of workload and the planning of required resources for new equipment and service;
- Ensure the planning of Project Support/Global resources for complex deals and critical operations;
- When necessary align or reroute appropriate technicians to accommodate customer emergencies;
- Identify missing skill global to sustain operations according to the business plan
- Responsible for workload forecast for new equipment and service in conjunction with Sales and Service
- Ensure feedback to his Manager for process & quality improvement opportunities, risks on availability, critical cases
- Consolidate and provide the resources/skill needs to FSE managers, give feedback about FSEs performance and competence development
- If applicable, ensure the central 3PE planning, highlight gaps, drive corrective plans
- Own and drive the update of the on planning Sidel tools, such as FSM
Your Profile
Minimum 2-3 years of experience in:
- Planning
- Scheduling
- Logistics coordination
- Field service coordination
- Project coordination
- Advanced Excel
- Ability to work with ERP/CRM systems (SAP, FSM, Salesforce, Dynamics, etc.)
- Strong reporting and data analysis skills
- Comfortable with Teams, SharePoint, Outlook, Power BI (preferred)
- Good understanding of travel logistics and resource planning
- Assertive but collaborative
- Customer-oriented but not people-pleasing
- Comfortable saying "no" when governance requires it
- Calm under pressure
- Highly organized
- Proactive communicator
- Data-driven
