FSE Planner
Contract Type
Permanent
Country
GA
Location
Norcross
Your opportunity
Sidel is looking for a FSE Planner , who will be in charge of scheduling the intervention for our Field Service Engineers. High skills on people, time and conflict management are required. Spanish, French or Italian are a plus. Able to give feedback and create development plans.
Your Mission
- Ensure an occupation rate according to KPI, manage vacations, time off and layover.
- Responsible for FSE occupation at the assigned territory
- Ensure technicians start the mission with all needed materials and documents for the work assigned
- Ensure consolidation of workload and the planning of required resources for new equipment and service
- Ensure the planning of Project Support/Global resources for complex deals and critical operations
- When necessary align or reroute appropriate technicians to accommodate customer emergencies
- Identify missing skill global to sustain operations according to the business plan
- Responsible for workload forecast for new equipment and service in conjunction with Sales and Service
- Ensure feedback to his Manager for process & quality improvement opportunities, risks on availability, critical cases
- Consolidate and provide the resources/skill needs to FSE managers, give feedback about FSEs performance and competence development
- If applicable, ensure the central 3PE planning, highlight gaps, drive corrective plans
- Own and drive the update of the on planning Sidel tools, such as FSM
Your Profile
- English.
- Administration.
- Leadership.
- Organized.
- Conflict management
- Reporting
- Drive for results
- Decision making
