Service Account Manager
Contract Type
Permanent
Country
INDONESIA
Location
Jakarta
Your opportunity
The Service Account Manager plays a pivotal role in maintaining and growing customer relationships within the Services.
The position focuses on ensuring exceptional customer satisfaction, achieving service revenue targets, and supporting long-term business sustainability through proactive account management and cross-functional collaboration
Your Mission
- Act as the dedicated point of contact for customers, ensuring seamless communication and a high level of responsiveness.
- Build and sustain strong, trust-based relationships with clients, promoting loyalty and repeat business.
- Identify customer needs and tailor service solutions that align with their operational and business priorities.
- Collaborate with internal technical, commercial, and project teams to ensure timely, quality service delivery.
- Monitor account performance against objectives, track service delivery, and ensure full contractual compliance.
- Drive service sales growth by generating new opportunities within existing accounts and supporting the introduction of new service offerings.
- Lead account review meetings, prepare performance dashboards, and provide clients with value-driven insights and improvement recommendations.
- Contribute to the continuous improvement of processes and service portfolio development based on customer feedback and market trends.
Your Profile
- Bachelor’s degree in business, engineering, or a related field; master’s degree preferred for senior-level candidates.
- Strong commercial background with measurable success in customer development and service sales.
- Experience working with Sidel equipment or similar capital goods is highly desirable.
- Demonstrated ability to manage multiple accounts, priorities, and internal resources effectively.
- Availability to travel extensively, exceeding 50% of working time, to effectively manage customer relationships and drive business growth. When not traveling, be present at the office through the week.
- Strong communication and negotiation skills with a customer-centric mindset.
- Adaptability to evolving customer needs, market dynamics, and organizational objectives.
- Collaborative team player with the capability to align technical, commercial, and operational stakeholders around customer outcomes.
- Fluent in English; Bahasa
