Spare Parts Emegercy Flow Leader
MEXICO, Guadalajara
Join the Spare Parts Central Emergency team from remote location, to support customers facing down machine, down graded production, or field engineers in plant, looking for parts availability and magaging shipment from A to Z up to delivery
Responsibilities
Emergency Request Management: Act as the primary point of contact for urgent Spare Parts (SP) requests, prioritizing actions to minimize customer downtime.
Global Sourcing: Verify parts availability across our global network and inventory hubs.
Procurement Collaboration: Partner closely with the purchasing department to find alternative solutions when parts are not immediately available.
Freight Tendering: Solicit and evaluate bids for freight solutions to ensure the fastest and most cost-effective transport.
End-to-End Logistics: Organize shipments via a dedicated logistics network, managing all documentation and compliance.
Proactive Communication: Provide step-by-step updates to all stakeholders, translating technical or logistical status into clear milestones.
Delivery Tracking & Resolution: Monitor shipments through to final delivery, proactively managing any deviations or transit issues.
Performance Monitoring: Analyze KPIs to track team efficiency and response times.
Continuous Improvement: Support initiatives to optimize the emergency response workflow and supply chain resilience.
Requirements
Minimum of 5 years in International Customer Service or Global Logistics.
Strong understanding of the Spare Parts Supply Chain (order management, sourcing, logistics, and international shipping).
Deep knowledge of Incoterms and international customs regulations.
Fluency in English is mandatory. Proficiency in French, Italian, or Spanish is considered a significant asset.
Proficient in KPI analysis and data-driven decision-making.