Process, Governance & Tools Expert (QtC-E)

Your opportunity

We are looking for a Process, Governance & Tools Expert (QtC-E), based in Italy, France, Portugal or India and reporting to QtC-E Manager. The candidate is expected to have strong knowledge of processes and tools used in QtC-E.

Your Mission

QtC-E Process & Governance Management

• Develop and maintain governance frameworks for consistent QtC-E execution across all regions;
• Define and coordinate M-Cycle governance routines (cadence, agenda, participants);
• Ensure QtC-E steps are understood, applied, and continuously improved;
• Monitor process compliance and drive corrective actions as needed;
• Enable effective cross-functional collaboration (Sales, PM, Finance, Supply Chain, Digital).

Business Tools & Systems Management

• Manage the QtC-E tool landscape (ERP, PM tools, quoting tools, dashboards, repositories, workflows);
• Monitor tool performance and drive improvements aligned with business needs;
• Coordinate updates, integrations, and enhancements with Digital/IT teams;
• Maintain guidelines, training materials, and user documentation.

Operational User Support

• Provide timely support to users experiencing issues with QtC-E tools or processes;
• Identify root causes and coordinate solutions with Digital/IT teams;
• Act as the interface between business users and technical teams to translate needs into system requirements;
• Ensure quick issue resolution to minimize business disruption.

Access, Rights & Compliance

• Administer user access and permissions in line with security and segregation-of-duties principles;
• Conduct periodic audits of roles and access rights;
• Ensure tool usage complies with QtC-E standards and governance;
  
  

Performance Tracking & Reporting

• Monitor and distribute QtC-E KPIs (cycle time, backlog, project performance, profitability);
• Ensure data quality across reporting systems;
• Provide insights and recommendations to support decision-making.

Continuous Improvement & Change Enablement

• Identify opportunities to enhance process efficiency, governance, and tool usability;
• Support standardization, automation, and simplification initiatives;
• Lead training, onboarding, and communication for new processes or tool updates;
• Promote best practices and a continuous improvement culture.

 Stakeholder & Key-User Network Management

• Build and maintain a strong key-user network across functions and regions;
• Collect feedback, address operational challenges, and prioritize improvements;
• Ensure alignment between local needs and global QtC-E standards.

Your Profile

• Master’s degree in engineering or equivalent;
• Fluent in English; additional language is a plus;
• PMI certification is a plus;
• 5+ years of relevant project management experience. Experience in a management role is a must;
• Experience in the beverage industry and knowledge of Sidel Portfolio is a plus;
• Knowledge of project financials, installation and commissioning scope and challenges;
• Proficiency in MS Office, Project, ERP/ SAP:
• Excellent communicator and comfortable managing multiple tasks;
• Problem solving attitude;
• Ability to set and maintain high standards of self-performance with responsibility and accountability for successfully completing assignments and tasks;
• Available to travel up to 30% of the time.