TECHNICAL SUPPORT EXPERT - TUNNEL

Your opportunity

Sidel is looking for Tunnel Technical Support Expert Automation who will be a part of Product Support Back Office Team based in Verona that will report to Technical Support Manager. Main function in the office is to secure the operational follow up & technical support of all Tunnel (Bottlewashers, Pasteurizer, Crate washer, Cooler and Warmer in complete line and stand-alone configuration) and associated trade equipment on mechanical side. The expert could also be asked to validate internally and externally the introduction of modifications and variants of new products in the portfolio, concerning the Tunnel products portfolio, in coordination with the other relevant teams. He is finally accountable to execute RCA following issue resolution process, supporting the consequent plan of recovery and corrective actions, interacting with the other departments.

Your Mission

• Secure troubleshooting on Tunnel and associated trade equipment:
• Software debug and development for new equipment or range extension of actuals
• Execute RCA on Tunnel equipment issues, supporting the consequent plan of recovery and corrective actions;
• Secure the application of retrofits on the Tunnel products installed base, where necessary;
• Participate to L3/L4 equipment FAT (workshop) & installation, start-up, validation, commissioning, and services (onsite);
• Support Regional Product Support during start-up and commissioning of L3/L4 Tunnel equipment;
• Intervention on site in case of technical issues that require a specific RCA & troubleshooting;
• Improve personal competences on Tunnel, and trade associated equipment in addition to line equipment’s;
• Support in the workshop L4 prototype internal qualification (run-off, assembly, test);
• Support onsite for external qualification of product modifications and variants;
• Move in zones to reinforce expertise, analysis and communication within Q&TS teams.

Your Profile

• Education: Degree in Electronic / Mechatronic Engineering and/or Technical professional qualification;
• Language requirements: Fluency in English is a must-have, French and Spanish will be a plus; A good level of Italian an advantage for your best local integration;
• 5 years at least of technical assistance, field experience or engineering on Tunnel or process equipment’s;
• PLC/Motion/Hardware/Network/Mechatronic/Safety skills;
• Siemens TIA Portal skills is a must (Siemens S7 will be a plus);
• Rigorous, dynamic, organized, proactive, ability to work autonomously;
• Availability to travel up to 75%;
• SAP knowledge will be a plus;
• Knowledge of Sidel Tunnel products and processes will be a plus;
• Excellent reporting capability;
• Strong verbal and written communication skills;
• Attitude to problem solving (trouble shooting and RCA) and Customer oriented;
• Good Interpersonal skills, especially ability to communicate with different target groups (technicians, customers, etc.)