Lead, Service Account Manager

Your opportunity

Join Sidel as Lead, Services Account Management | MAM, and take the lead in shaping the future of customer success in the packaging industry. Drive strategic partnerships, deliver exceptional service value, and lead a high-performing team that defines excellence across the region. Be the difference that drives our customers’ growth and success.

Your Mission

Position Description:

The Lead, Services Account Management | MAM, will be responsible for leading the regional team managing customer accounts within the Services organization. This role ensures customer satisfaction, retention, and growth through proactive service solutions, contract management, and strategic account development. The position plays a pivotal role in aligning customer needs with Sidel’s service portfolio, driving business performance, and supporting the company’s long-term vision in the MAM region.

Key Duties and Responsibilities:

- Lead and develop the Services Account Management team across the MAM region (México, Central America, Caribbean and Andean Region).
- Define and execute account strategies to maximize customer satisfaction and revenue growth.
- Manage key customer relationships, ensuring alignment with service delivery and operational teams.
- Oversee contract renewals, service agreements, and commercial negotiations.
- Own and drive performance results across key metrics (CSAT, revenue, margin, service penetration), ensuring continuous improvement and sustainable growth.
- Collaborate with Sales, Project Management, and Technical teams to deliver integrated customer solutions.
- Promote digital tools, lifecycle services, and value-added offerings to enhance customer experience.
- Support regional strategic planning and contribute to global service initiatives.
- Manage a sales discipline process ensuring forecast accuracy, funnel and opportunity management, sales and account planning and any other element needed to ensure sustainable growth above economic factors.
- Drive the implementation of clear accountability frameworks across the Service Account Management organization to ensure consistent performance and the achievement of outstanding commercial results.

Your Profile

Qualifications and Requirements:

Technical & Business Expertise

 
- Bachelor’s degree in Engineering, Business Administration, or related field (Master’s preferred).
- 10+ years of experience in service account management, after-sales, or industrial B2B environments (packaging, food & beverage, or capital equipment preferred).
- Proven track record in developing and executing customer strategies that drive growth and profitability.
- Strong commercial acumen and experience managing complex, high-value customer portfolios.

Leadership & Management

 
- Demonstrated success in leading and developing multicultural, cross-functional teams.
- Excellent negotiation, communication, and stakeholder management skills.
- Strategic mindset with the ability to translate vision into actionable results.

Customer & Market Focus

 
- Deep understanding of customer lifecycle management, service value creation, and long-term partnership building.
- Ability to identify and capture new business opportunities through innovative service solutions.

Languages & Mobility

 
- Fluent in English and Spanish (Portuguese, French and Italian is a plus).
- Willingness to travel across the MAM region and internationally (minimum 30% of the time / up to 60%).