Regional FSE Manager

Your opportunity

The role of an FSE (Field Service Engineer) Manager offers a unique opportunity to lead, develop, and inspire a team of highly skilled engineers while driving operational excellence

Your Mission

• First Point of Escalation: Serve as the primary point of contact for FSEs in case of any issues or challenges that arise on-site during interventions.
• Intervention Preparation: Collaborate with the requester and the FSE to ensure all aspects of the intervention are well-prepared, including technical requirements, timing, and resource allocation.
• Support to Planning Team: Provide the planning team with a list of FSEs suitable for specific interventions based on skillsets and availability.
• Communicate Key Messages & Company Strategy: Act as a conduit for key messages and company strategies, ensuring that FSEs understand and align with the overall organizational goals. 
• Salary and Compensation Review: Conduct reviews of salary and compensation packages to ensure they are competitive and in line with company policy. 
• APA (Annual Performance Assessment): Set and monitor KPIs for FSEs, including conducting mid-year and end-of-year performance reviews to track progress and development.
• In Case of Accident on Site: Lead the Root Cause Analysis (RCA) of any accidents occurring on-site, in collaboration with the HSE team, to identify preventive measures and ensure safety standards are upheld.
• Leave Management: Oversee and manage FSE leave requests, ensuring that they align with workload demands and avoid operational disruptions.
• Expenses Approval: Check and approve FSE expenses, addressing any discrepancies or deviations in collaboration with the finance team.
• Post-Intervention Report Review: Review intervention reports to ensure completeness and accuracy of the data provided, addressing any gaps with the FSE.
• Training Standards & Multi-Skill Development: Ensure that FSEs are continuously developing their skills, including multiskilling, to meet changing operational needs.
• HSE Training Compliance: Ensure all FSEs are up to date with required Health, Safety, and Environmental (HSE) training and certifications. 
• Provide Necessary Tools / PPE & Monitor with Finance: Ensure that all necessary tools and PPE are provided to FSEs for their interventions and collaborate with the finance team to monitor and manage the associated costs.
• Recruitment: Lead recruitment efforts to identify and onboard new FSEs, ensuring they meet the technical and cultural requirements of the company. 
• Feedback Collection & Action: Gather feedback from FSEs after interventions, addressing any concerns or issues raised to improve processes and working conditions.
• Collaboration with Competence and Development Manager: Work closely with the Competence and Development Manager to ensure that FSEs are properly qualified and have the necessary skills for interventions.
• Ensure FSE Occupation: Monitor the workload and ensure the optimal occupation of FSEs to meet business needs and individual career growth.

Your Profile

• This role requires strong leadership, communication, and organizational skills to maintain the efficient functioning of the FSE team and ensure alignment with company objectives.
• Technical knowledge on beverage is a must.