Field Service Enginner (Mechatronic)
BRAZIL, Sao Paulo
Perform Installation, start‐up, commissioning and test of the Sidel Equipment supplied to customer sites, specialized on Automation Perform technical assistance during and after the warranty period, carry out training and other after sales services of Sidel`s equipment installed at customer sites. Develop a good understanding of the customer needs to provide objective advice and to ensure customer satisfaction.
Test and evaluate equipment performance at customer plant, based on technical, contractual and safety specifications,
Operate on Automation systems, HMI and Electrical plant for regular activities and troubleshooting as per Standard Operating Procedures
Properly handle, check and transfer equipment non-conformities
Submit regularly working time and technical reports in reference to carried-out activities
Ensure ultimate internal and external customer satisfaction
Perform activities in line with the Standard Operating Procedures (SOPs), Sidel coordination plan rules and customer rules
Report after sales opportunities detected on Customer site
Coach junior colleagues on the on-site behaviour, technical activities, troubleshooting and reporting deliverables
Report to the ISM for team site activities
Education: Degree or Technical Certification in Mechatronics, Electromechanics, Automation, or related fields.
Field Experience: Minimum of 3 years in Field Service activities (installation, commissioning, and maintenance).
Automation Mastery: Solid knowledge of PLC programming and troubleshooting (TIA Portal, Step7, Rockwell Automation/Allen-Bradley, and B&R).
Machinery Expertise: Experience with Fillers, blow molders, or labelers (experience with Sidel portfolio is a significant plus).
Mechanical & Electrical: Ability to diagnose faults in pneumatic and hydraulic systems and interpret complex electrical diagrams.
Process & Hygiene: Knowledge of microbiological principles and food safety/hygienic standards (essential for the beverage industry).
Availability & Requirements
Global Mobility: Full availability for frequent international travel (up to 90% of the time).
Languages: Advanced English and Spanish for technical reporting and global client interaction. Italian is a plus
Quality Focus: Strong commitment to technical precision and safety standards.
Behavioral Competencies
Customer-Centric Mindset: Ability to think like the client and resolve critical issues under pressure.
Autonomy: Proven ability to make independent technical decisions while on-site.
Communication: Clear ability to explain complex technical issues to both machine operators and plant managers