Spare Parts Administrator
MEXICO, Guadalajara
Execute the quote-to-cash process for Sidel spare parts sales by preparing quotes, managing orders and other spare parts flow-related activities and work towards customer satisfaction.
YOUR MISSION
Execute the quote-to-cash process for Sidel spare parts sales by preparing quotes, managing orders and other spare parts flow-related activities and work towards customer satisfaction.
Manage customer requests for spare parts.
Prepare in the ERP and send out customer offers for spare parts or deal with offer requests from webservices.
Manage customer inquiries on spare parts pricing, availability and order processing.
Follow-up on selected customer offers for spare parts to maximize sales.
Place customer orders for spare parts in ERP and send order confirmations or deal with orders placed through webservices.
Follow-up customer orders for delivery on-time and in-full and all time proactive backlog management.
Manage customer payments terms with financial dpt.
Coordinate logistics according to specificities of the country and requirements from customer.
Process customer requests for return of spare parts and other spare parts-related claims.
Manage customer information in the ERP, participate to reports.
Promotion & assistance to customers for SSO.
Follow up on non-conformity issues and work to provide resolution to customer.
Leverage privileged customer interface position to maximize sales potential.
Participate to customer review on commercial actions (ASM, CCM, PA).
YOUR PROFILE
Bachelor's degree or equivalent experience from which comparable knowledge and job skills can be obtained.
2+ years of experience in order management
Intermediate English
Good knowledge in trade, supply, industrial retail, preferably spare parts and logistics
Able to work independently and under pressure
Able to manage priorities and multiple customer requests
Expertise in Excel and ERP Systems , SAP is a plus
Certificate in Logistics is a plus
Knowledge of order management processes
Excellent communication skills, both written and verbal