Spare Parts Administrator
PORTUGAL, Santa Maria da Feira
In Santa Maria da Feira, Sidel has one of our main production centres. It specialises in the manufacture of conveyors and packaging equipment, thus contributing to our mission of providing high-quality solutions to our customers all over the world. This site is equipped with the latest technologies and offers a stimulating working environment. Currently, we're looking for a Spare Parts Administrator to manage Customer Requests for Spare Parts.
Manage customer requests for spare parts
Prepare in the
ERP and send out customer offers for spare parts or deal with offer requests
from webservices
Manage customer inquiries on spare parts pricing, availability
and order processing
Follow-up on
selected customer offers for spare parts to maximize sales
Place customer orders for
spare parts in ERP and send order confirmations or deal with orders placed
through webservices
Follow-up customer orders
for delivery on-time and in-full and all time proactive backlog management
Manage customer payments
terms with financial dpt
Coordinate logistics
according to specificities of the country and requirements from customer
Process customer requests
for return of spare parts and other spare parts-related claims
Manage customer
information in the ERP, participate to reports promotion &
assistance to customers for SSO
Follow up on
non-conformity issues and work to provide resolution to customer leverage privileged
customer interface position to maximize sales potential (offer follow up)
Participate to customer
review on commercial actions (ASM, CCM, PA)
Upper Secondary (employement relevant skills)
College
Degree, major in trade, language, logistics or/and information
Technology
English
Other languages depending upon region covered is a plus
Good knowledge in trade, supply, industrial retail, preferably
spare parts and logistics
Able to work
independently and under pressure
Able to manage priorities and multiple customer requests
Expertise in
Excel and ERP Systems , SAP is a plus
Certificate
in Logistics is a plus
Knowledge of
order management processes
Excellent
communication skills, both written and verbal
Drive for Results
Process
Management
Managing and
measuring Work
Problem
Solving
Peer
Relationships
Customer
oriented