Chargé(e) d'affaires pièces de rechange (W/M/D)
Contract Type
Permanent
Country
FRANCE
Location
Octeville sur Mer
Your opportunity
Sidel is seeking a proactive Spare Part Administrator who can turn customer spare-part requests into fast, effective solutions, managing requests from the ECA Region.
Your Mission
- Manage customer requests for spare parts
- Prepare in the
ERP and send out customer offers for spare parts or deal with offer requests
from webservices
- Manage customer inquiries on spare parts pricing, availability
and order processing
- Follow-up on
selected customer offers for spare parts to maximize sales
- Place customer orders for
spare parts in ERP and send order confirmations or
- Deal with orders placed
through webservices
- Follow-up customer orders
for delivery on-time and in-full and all time proactive backlog management
- Manage customer payments
terms with financial dpt
- Coordinate logistics
according to specificities of the country and requirements from customer
- Process customer requests
for return of spare parts and other spare parts-related claims
- Manage customer
information in the ERP, participate to reports
- Promotion &
assistance to customers for SSO
- Follow up on
non-conformity issues and work to provide resolution to customer
- Leverage privileged
customer interface position to maximize sales potential (offer follow up)
- Participate to customer
review on commercial actions (ASM, CCM, PA)
Your Profile
Accademic Background
- Upper Secondary (employement relevant skills)
- College
Degree, major in trade, language, logistics or/and information
Technology
Languages
Requisitions
- Good knowledge in trade, supply, industrial retail, preferably
spare parts and logistics
- Able to work
independently and under pressure
- Able to manage priorities and multiple customer requests
- Expertise in
Excel and ERP Systems , SAP is a plus
- Certificate
in Logistics is a plus
- Knowledge of
order management processes
- Excellent
communication skills, both written and verbal
Soft Skills
- Drive for Results
- Process
Management
- Managing and
measuring Work
- Problem
Solving
- Peer
Relationships
- Customer
oriented
