Services Account Manager
Contract Type
Permanent
Country
United States
Location
Norcross
Your opportunity
Are you ready to take on an exciting challenge and make an impact as a Service Account Manager in the North Americas region? This key role, you will join our dedicated regional Service Account Manager team, reporting directly to the Services Account Director. As Service Account Manager, you’ll be responsible for managing and developing service relationships with assigned customers, ensuring customer satisfaction, and driving service business growth. This role acts as the main point of contact for service-related matters, coordinating with internal teams to deliver solutions that meet customer needs.
Your Mission
- Build and maintain strong relationships with assigned customers in the North Americas region.
- Identify customer needs and propose appropriate Sidel service solutions (maintenance, upgrades, spare parts, training, etc.).
- Develop and execute account plans to achieve service sales targets.
- Coordinate with technical teams to ensure timely and quality service delivery.
- Monitor customer satisfaction and address any issues or complaints promptly.
- Prepare and present service proposals, quotations, and contracts.
- Track and report on service, sales performance and customer feedback.
- Support the implementation of service projects and follow up on execution.
- Collaborate with other departments (Sales, Project Management, Technical Support) to ensure seamless customer experience.
- Manage all minimalist business accounts across approximately 360 plants, focusing on remote collaboration or digital communication approach rather than on-site visits.
- Develop and implement innovative, digital, or AI-driven approaches to grow business opportunities efficiently.
- Leverage business school fundamentals to collaborate with the Services Director, Americas, in developing training paths and a competency matrix for the region.
Your Profile
- Bachelor’s degree in Sales Management, Business Administration, Marketing or related field.
- Experience in account management (B2B) Sales, preferably in industrial equipment or packaging solutions, 3 to 10 years preferably.
- Strong communication, negotiation, and problem-solving skills.
- Ability to build and maintain long-term client relationships.
- Results-driven, proactive, and self-motivated.
- Analytical mindset with the ability to understand customer needs and market trends.
- Knowledge of Sidel products and services is an asset.
- Fluent in English; French, Spanish or Portuguese would be an asset.
- Willingness to travel within US and occasionally across the North Americas region (Up to 60% of the time).
