Field Service technician – Automation

Your opportunity

Sidel is looking for a Field Service Technician (FST) specialized on Automation; the main focus is the following: - Perform Installation, start‐up, commissioning and test of the Sidel Equipment supplied to customer sites; - Perform technical assistance during and after the warranty period, carry out training and other after sales services of Sidel’s equipment installed at customer sites. - Finally, a good understanding of the customer needs is to be developed to provide objective advice and to ensure customer satisfaction.

Your Mission

• Install, commission and test Sidel equipment, including single machines and complete production lines 
• Troubleshoot, prevent and adopt corrective maintenance on electrical, mechanical and automated machines within high-speed production lines 
• Execute precise technical diagnostics, share feedback with internal support teams and propose corrective actions 
• Administrate equipment upgrades and optimisation, including hardware and software updates 
• Collaborate closely with project managers and technical support teams to ensure customer satisfaction 
• Train and empower client operators and maintenance technicians to ensure efficient equipment handling 
• Report after sales opportunities detected on Customer site; 
• Comply fully with Sidel and client safety rules, with clear communications throughout interventions 

Your Profile

Qualifications :

• Technical degree (automation, mechatronics, electrotechnics, industrial maintenance…)
• Strong technical curiosity and eagerness to learn continuously
• Field experience preferred or strong motivation to learn on the job
• Fluent in English, essential for working in a multicultural team
• Willingness to travel extensively (often >80% of the time) and adapt to different international environments
• Excellent interpersonal skills and customer service mindset

• A comprehensive training program, combining factory learning, hands-on field sessions and digital training 
• Attractive benefits: travel bonuses, health insurance, provident fund, profit-sharing, paid leave, holiday bonus 
• Opportunity to work on technologically advanced machines recognised worldwide 
• A key role with prestigious clients, major industrial groups in food, beverages, home and personal care sectors 
• An international, dynamic team and a modern, collaborative working environment that prioritises well-being and personal and professional growth 

By applying to this vacancy, the applicant acknowledges and agrees to the processing of his/her personal data included in the job application, as per Art. 13 of the Legislative Decree nr. 196 dated June 30th , 2003 “Italian data personal protection code” and per Art. 13 GDPR ( EU Regulation 2016/679 ).