Field Service Technician- Mechanical (W/M/D)
Contract Type
Permanent
Country
ITALY
Location
Parma
Your opportunity
Sidel is looking for a Field Service Engineer (FSE) specialized on Mechanic; the main focus is the following:
- Perform Installation, start‐up, commissioning and test of the Sidel Equipment supplied to customer sites;
- Perform technical assistance during and after the warranty period, carry out training and other after sales services of Sidel’s equipment installed at customer sites.
- Finally, a good understanding of the customer needs is to be developed to provide objective advice and to ensure customer satisfaction.
Your Mission
- Test and evaluate equipment performance at customer plant, based on technical, contractual and safety specifications;
- Operate on Mechanical systems, HMI for regular activities and troubleshooting as per Standard Operating Procedures. Execute basic electrical work (e.g. cable wiring)
- Properly handle, check and transfer equipment non-conformities;
- Prepare Job Progress Chart and technical reports in reference to carried-out activities;
- Ensure ultimate internal and external customer satisfaction;
- Perform activities in line with the Standard Operating Procedures (SOPs), Sidel coordination plan rules and customer rules;
- Report after sales opportunities detected on Customer site;
- Coach junior colleagues on the on-site behavior, technical activities, troubleshooting and report-ing deliverables;
- Report to the ISM for team site activities.
Your Profile
Education Qualifications and Language Requirements:
- Technical professional qualification or Bachelor degree in Engineering as a plus;
- English fluent, written and spoken;
- Other foreign language as per regional allocation is a plus.
Professional Qualifications and Experience:
- At least 5 years of experience in field activities;
- Experience in the beverage industry;
- Consolidated technical background on Mechanic;
- Knowledge of Sidel Portfolio is a plus;
- Aseptic knowledge is a plus;
- Availability to travel ( Up to 90% Italy and Internationally, mainly Europe).
Key Leadership Behaviour:
- Managing and measuring Work;
- Process Management;
- Problem Solving;
- Action Orientated;
- Peer Relationships.
By applying to this vacancy, the applicant acknowledges and agrees to the processing of his/her personal data included in the job application, as per Art. 13 of the Legislative Decree nr. 196 dated June 30th , 2003 “Italian data personal protection code” and per Art. 13 GDPR ( EU Regulation 2016/679 ).
