Field Service Engineer
Contract Type
Permanent
Country
United States
Location
Norcross
Your opportunity
Sidel is looking for a Field Service Engineer that performs Installation, start‐up, commissioning and test of the Sidel Equipment supplied to customer sites. The candidate must perform technical assistance during and after the warranty period, carry out training and other after sales services of Sidel`s equipment installed at customer sites. Develop a good understanding of the customer needs to provide objective advice and to ensure customer satisfaction.
Your Mission
- Test and evaluate equipment performance at customer plant, based on technical, contractual and safety specifications
- Properly handle, check and transfer equipment non-conformities
- Prepare Job Progress Chart and technical reports in reference to carried-out activities
- Ensure ultimate internal and external customer satisfaction
- Perform activities in line with the Standard Operating Procedures (SOPs), Sidel coordination plan rules and customer rules
- Report after sales opportunities detected on Customer site
- Technical activities, troubleshooting and reporting deliverables
- Report to the Installation Site Manager for team site activities
Your Profile
- Bachelor’s degree or technical degree in engineering (+2) and/or equivalent experience.
- Fluent level of English is a must.
- Specialization in auto-mechanic or aseptic is a plus.
- Spanish, Italian and/or French is an advantage.
- Experience in the beverage/packaging industry is a plus.
- 2-3 years of experience in field activities.
- Technical subject matter expertise on Mechanical, Automation (B&R, siemens, Elau & AB) Electrical or Aseptic.
- Availability to travel up to 90 % (Including International Locations).
Without being limited to those activities, the Field Service Engineer must be:
- Having the ability to lift, carry, push, or pull up to 50 pounds frequently.
- Be capable of standing, walking, bending, kneeling, crouching, or climbing ladders for extended periods.
- Be comfortable working in confined spaces, on rooftops, or at heights using proper safety equipment.
- Having manual dexterity and hand-eye coordination required for handling tools, parts, and delicate components.
- Having the ability to work in varied environments, including noisy, dusty, hot, cold, etc.
- Able to drive and travel long distances, sometimes with short notice.
- Be able to wear the required personal protective equipment (PPE) such as safety glasses, gloves, hard hats, and respirators.
