Spare Parts Commercial Support Director

Your opportunity

The Commercial Support Director will play a pivotal role in shaping the future of our Spare Parts business, ensuring business continuity while leading the transformation of our back-office opera-tions. The role will oversee the Parts Administration team, driving excellence in order management, enhancing customer experience, and leading the transition from a reactive support function to a proactive, consultative, and value-driven customer advisory team.

Your Mission

This is a unique opportunity to make a lasting impact: you will steer automation, AI-driven process improvements, and modernize customer interactions, ensuring that the team is future-proof and a key enabler of commercial success. If you are a strategic leader who thrives in transformation, operational excellence, and customer engagement, we want you on board!

As a Commercial Support Director, you will:

• Ensure Business Continuity & Operational Excellence
• Oversee the Parts Administration team, ensuring seamless order management, support, and customer request handling.
• Maintain high service levels and drive continuous process improvement.
• Implement performance KPIs and structured monitoring to optimize response times, accuracy, and efficiency.
• Strengthen collaboration between the team and Sales, Pricing, and Service teams to maximize commercial impact.
• Promote the adoption of self-service tools and e-commerce platforms, enabling customers to access spare parts seamlessly.
• Implement BI dashboards and reporting frameworks to provide actionable insights to Sales, Pricing, and Supply Chain teams.

Your Profile

Level of education and languages:

• Master's degree in Business Administration, Engineering, or related field
• Fluency in English (additional languages are a plus)
• Strong proficiency in ERP systems (SAP), CRM tools, and digital platforms

Required experience and skills:

• 10+ years of experience in industrial service environments, with exposure to both customer management and supply chain processes.
• Proven leader in transformation, with experience in driving operational improvements, digitalization, and organizational change.
• Strategic thinker with a hands-on approach, capable of balancing long-term vision with day-to-day execution.
• Excellent stakeholder management skills, able to collaborate cross-functionally with Sales, Service, Supply Chain, and IT.
• Strong data-driven mindset, with the ability to leverage analytics and automation to enhance team performance.
• Ability to analyze data and present it in a structured and solid way.
• High energy, resilience, and adaptability in a fast-paced, evolving business landscape.