Spare Parts administrator

Your opportunity

Drive the quote-to-cash process for Sidel spare parts by preparing accurate quotations, managing customer orders, and coordinating parts flow activities. Act as a key link between operations and clients, ensuring efficiency, service excellence, and long-term customer satisfaction.

Your Mission

Execute the quote-to-cash process for Sidel spare parts sales by preparing quotes, managing orders and other spare parts flow-related activities and work towards customer satisfaction
Manage customer requests for spare parts
Prepare and send out customer offers for spare parts or deal with offer requests from webservices
Manage customer inquiries on spare parts pricing, availability and order processing
Follow-up on selected customer offers for spare parts to maximize sales
Place customer orders for spare parts in ERP and send order confirmations or
deal with orders placed through webservices
Follow-up customer orders for delivery on-time and in-full and all time proactive backlog management
Manage customer payments terms with financial dpt
Coordinate logistics according to specificities of the country and requirements from customer
Process customer requests for return of spare parts and other spare parts-related claims
Manage customer information in the ERP, participate to reports
promotion & assistance to customers for SSO
Follow up on non-conformity issues and work to provide resolution to customer
leverage privileged customer interface position to maximize sales potential
participate to customer review on commercial actions (ASM, CCM, PA)

Your Profile

Good knowledge in trade, supply, industrial retail, preferably spare parts and logistics
Able to work independently and under pressure
Able to manage priorities and multiple customer requests
Expertise in Excel and ERP Systems , SAP is a plus
Knowledge of order management processes
Excellent communication skills, both written and verbal
English – Intermediate ( written and verbal communication)