Field Service Technician – Automation
Contract Type
Permanent
Country
ITALY
Location
Parma
Your opportunity
Sidel is looking for a Field Service Engineer (FSE) specialized on Automation; the main focus is the following:
- Perform Installation, start‐up, commissioning and test of the Sidel Equipment supplied to customer sites;
- Perform technical assistance during and after the warranty period, carry out training and other after sales services of Sidel’s equipment installed at customer sites.
- Finally, a good understanding of the customer needs is to be developed to provide objective advice and to ensure customer satisfaction.
Your Mission
Are you ready to put your technical skills to the test and contribute directly to customer success? Join our dynamic team and play a key role in delivering excellence where it matters most – in the field.
- As a Field Service Engineer, your responsibilities will include:
- Testing and evaluating equipment performance at customer plants according to technical, contractual, and safety specifications;
- Identifying, handling, and reporting equipment non-conformities;
- Preparing Job Progress Charts and detailed technical reports;
- Ensuring complete satisfaction of both internal and external customers;
- Performing all tasks in line with Standard Operating Procedures (SOPs), Sidel’s coordination plan, and customer-specific rules;
- Identifying and reporting after-sales opportunities during on-site activities;
- Coaching and mentoring junior colleagues on technical procedures, troubleshooting, reporting, and professional behavior;Reporting team activities to the Installation Site Manager (ISM).
Your Profile
Education and Language Requirements
- Technical diploma or Bachelor's degree in Engineering (preferred);
- Fluent in English, both written and spoken;
- Knowledge of a second foreign language is a plus depending on the region.
Professional Experience & Technical Skills
- Minimum of 3 years' experience in field service activities;
- Previous experience in the beverage industry;
- Strong technical background in automation and electrical systems;
- B&R and Siemens PLC expertise is essential;
- Familiarity with Sidel's equipment portfolio is a strong advantage;
- Knowledge of upstream process machinery prior to Sidel equipment;
- Understanding of microbiological principles and hygienic/environmental guidelines.
KEY LEADERSHIP BEHAVIORS
We are looking for a hands-on professional who excels in:
- Work Planning and Performance Measurement;
- Process Management and Optimization;
- Problem Solving and Critical Thinking;
- Action Orientation and Initiative;
- Building Strong Peer Relationships.
WHY JOIN US?
Be part of a global, innovative, and technology-driven company. Each assignment is a unique opportunity to grow, innovate, and make a tangible impact in the beverage packaging world.
Data Privacy Notice
By applying for this position, you acknowledge and agree to the processing of your personal data in accordance with Art. 13 of Legislative Decree No. 196 of June 30, 2003 (“Italian Data Protection Code”) and Art. 13 of the GDPR (EU Regulation 2016/679).
