- with new release of ‘sidel services online’
16 March 2017
16/03/2017
Sidel Services Online web interface, part of the SidelServices™ portfolio, is now integrating Options and Upgrades as afurther extension of its technical capabilities. In addition, aspart of its ongoing global roll-out programme, the tool is now alsoreleased in North America, enlarging its geographic availabilitybeyond Europe and Central Asia.
Beverage producers need to respond to the ever-changing consumermarket while at the same time improving efficiency andcost-effectiveness. This constant pursuit of greater productivityand reduced total cost of ownership (TCO) has prompted innovativechallenges within a liquid packaging industry in search ofincreased speed and sustainability.
This is why the Sidel Services Online interfacehas been recently extended, now allowing registered users to searchalso for 'Options & Upgrades' relevant to their equipment andcomplete lines. As with spare parts' identification and orderingcapability, the new 'Options & Upgrades' section is customisedto each producer's installed base. Customers can choose the exactimprovement that they want to achieve on a specific piece ofequipment. Sidel Services Online will then propose the rightOptions & Upgrades for them to reach their specified objectiveon the selected equipment, supported by detailed fact sheets,images and information on pursuable return on investment (ROI) oradded values. Then, the ordering phase will be finalised bycontacting the After Sales Manager in Sidel.
The new 'Options & Upgrades' feature on Sidel ServicesOnline enables registered customers to boost product quality, tosecure and future-proof productivity, to reduce environmentalfootprint and to improve the efficiency of their installed baseover time. All of this via very easy and quick operations, just oneclick away.
Pavel Shevchuk, Sidel's Executive Vice President of Services,comments: "As e-business is massively invading our daily life, thedigitalisation of services has definitely become a major need forour customers, as proven by the significant growth of SidelServices Online. Since its launch, less than one year ago, we haveseen the number of plants connected rapidly increasing. Now, withthe introduction of Options & Upgrades and the expandedavailability of Sidel Services Online to customers based in NorthAmerica, we expect an even greater take-up".
The Options & Upgrades section is not the only featurerecently added to Sidel Services Online to further align it tocustomers' expectations on maximising uptime, increasingreliability and optimising flexibility: users can also now viewtheir spare parts orders' status for improved efficiency andtransparency in the new "My business" section. Besides these latestdevelopments, the interface provides one-stop shopping for easy andfast searching and ordering original spare parts, plus an intuitiveoverview of the customer's installed Sidel equipment and access toall relevant technical drawings, manuals and parts lists for easyand accurate identification. The immediate 24/7 access can provecritical to continuous line productivity, while maintenance plansand safety lists ensure maximum uptime for better preventivemaintenance planning, enhanced inventory management and increasedvisibility on budgeting.
Besides benefiting from an efficient e-business interface, SidelServices Online customers can always count on Sidel's PartsAdministrators available worldwide whenever they need to speak withtheir usual Sidel expert.