Product Support Expert

Votre opportunité

Sidel is looking for an Automation Product Support Expert who will be a part of Product Support Back Office Team based in Verona. Main function is to secure the operational follow up & technical support of Sidel Tunnel equipment (pasteurizers and bottlewasher machines) and to validate internally and externally the variants of new products in the portfolio.

Votre mission

• Secure troubleshooting and technical support to Sidel members and Customers on Tunnel equipment;
• Execute Root Cause Analysis on Tunnel equipment issues, supporting the consequent plan of recovery and corrective actions;
• Intervention on site in case of technical issues that require a specific RCA & troubleshooting;                                          
• Support in the workshop prototype internal qualification (run-off, assembly, test);   
• Provide onsite support for external qualification of product modifications and variants

Votre profil

• Education: Technical background in automation
• Language requirements: English
• +2 years experience on field activities or on technical office activities
• Availability to travel (30% of the time)                    
• Attitude on problem solving (trouble shooting and RCA) and data analysis
• Customer oriented
• Good Interpersonal skills, especially ability to communicate with different target groups (technicians, customers, etc.) and proactivity