Lgoplaste – a leading global manufacturer of rigid plastic packaging in the food and beverage, personal and household care, oil and lubricants sectors – is benefiting from sidel services online.
12 January 2017
12/01/2017
This new, user-friendly web interface maximises lineuptime by providing fast, easy and reliable online searching forSidel original spare parts. The interface also gives customers acomprehensive online view of their existing Sidel equipment withaccess to technical documents and e-catalogues.
Logoplaste: a pioneering approach
Logoplaste, founded in 1976 and headquartered in Portugal, haspioneered in-house manufacturing with its 'Through The Wall'concept. This approach involves supplying plastic packages"just-in-time" from plants installed directly in the sites of itsclients, where the products are manufactured. In this way,Logoplaste is fully integrated in the supply chain process.
For over 40 years, the company has been building its reputationin the packaging business by establishing a close workingrelationship with its customers' base, in such a way that the twoparties effectively become partners. This is made possible by'Through the Wall' - installing the packaging line directly withinthe customer's production site and fully integrating it into itsproduction line and supply chain process. In doing so, the companydelivers the required output just-in-time according to productiondemands, as well as making an important contribution to sustainableproduction, with the environmental implications and costs oftransportation kept to an absolute minimum. Aligning its industrialactivity to the development in packaging design and engineeringunder the umbrella of Logoplaste Innovation Lab, the company'smission is to be the "natural choice in the supply of rigid plasticpackaging solutions"[1] for new andexisting customers.
As a result, the absolute optimisation of productivity,performance and uptime is a vital factor in Logoplaste's solutionsoffering.
A long-term partnership with Sidel
Currently, the majority of the Logoplaste's stretch blowmoulding installed base comprises Sidel blowers, as a proof of awinning business relationship between the two companies begun in1989. Before the implementation of the Sidel Services Online webinterface, the Logoplaste site or plant manager, maintenancemanager and internal procurement personnel or buyers would managetheir spare parts following several steps: ask Sidel for theappropriate manuals, search for the correct identification codes ofspare parts, check if existing parts had been superseded by newcomponents etc.
"Today all fifteen Logoplaste plants in Europe are alreadyconnected to Sidel Services Online, with each plant having anaverage of 2 or 3 users," explains Diogo Cortez, Industrial Buyerat Logoplaste. "Our decision to adopt Sidel Services Online is partof the company's strategy to embrace the digital revolution and theway it continues to change business in depth. Given the amount ofreferences for spare parts we are handling in each region aroundthe world - approximately 27,000 - the tool increases the potentialof our plants so that they operate in a much more efficientway."
"After a test-phase conducted at our plants in Portugal and theUK, we have found Sidel Services Online to be a faster and easierway to handle our spare parts needs," adds Cortez. "Our personnelcan now quickly consult online catalogues, where availableinformation is standardised, through easy identification andselection of the right parts from both drawings and parts lists.Streamlining the whole procedure and optimising resources, ourspare parts handling, as a result, is simpler, faster and moreefficient," he continues.
Available in six languages, Sidel Services Online provides Sidelcustomers with a full overview of their installed equipment withreal-time information on parts availability and price. With allrelevant technical documentation and detailed e-catalogues easilyaccessible through intuitive navigation for spare parts search andidentification, it offers one-stop shopping for ordering andrequesting offers of original Sidel spare parts. With thepossibility of accessing their installed base independently,proving particularly popular with users is the capacity to locateparts and view their function online. "The Sidel Services Onlineinterface is very user-friendly. Nevertheless, online training wassupplied by Sidel to explain to Logoplaste users how to get themost out of the system," comments Cortez. "Then dedicated sessionsbetween the two companies helped to further expand on the completefunctionality of the system. We are benefiting from this innovativeapproach and - considering this spectacular tool - we look forwardto exciting developments in the coming months" he added.
Pavel Shevchuk, Sidel's Executive Vice President of Services,explains: "While giving a personalised online overview ofcustomers' equipment and details of spare parts through SidelServices Online, Sidel Parts Administrators continue providingexpert support and technical assistance worldwide. The webinterface also features functionalities such as maintenance andsafety lists relevant to customers' own particular equipment toensure maximum uptime and reduce unplanned downtime." He concludes,"As an organisation, Sidel has a lot of belief and ambition withindigitalisation of services and Sidel Services Online is already setto evolve and grow further over the coming months - to answer, andeven exceed, our customers' needs. We firmly believe thate-services will help us to continue to support our customers inensuring great performance and productivity across the wholelifetime of their line."
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