Sidel, the leading provider of production equipment and services for liquids in pet, announces the launch of “sidel services online” for fast and easy ordering of original spare parts for its equipmen
20 September 2016
21/09/2016
The new user-friendly web interface, available in six languages,provides customers with a personalised overview of their installedbase and real time information on parts pricing and availability.It offers one-stop shopping for ordering Sidel original spareparts, together with faster delivery times on offers and orders.The immediate access and 24/7 global assistance it provides canprove critical to line maintenance and continuous performance.Initially available for registered customers in Europe and CentralAsia, the service will gradually expand its offer and availabilityworldwide.
"The proactive and intelligent management of spare parts makesit possible for customers to significantly reduce costs arisingfrom unexpected stoppages and unplanned downtime. Beverageproducers can now make this process even easier with 'SidelServices Online'," comments Sidel Spare Parts Director, MartinLowinski.
The web interface provides customers with a full overview oftheir installed Sidel equipment, including all relevant technicaldocumentation and detailed e-catalogues, for intuitive navigation,spare parts search and identification. Information about theavailability and price of spare parts is accessible online tomaximise uptime. Long-term maintenance plans and safety lists willsecure critical parts to ensure continuous line productivity. Inaddition, Sidel's Parts Administrators are always available toprovide support anywhere in the world when customers wish to speakwith a qualified company expert.
As an original equipment manufacturer, Sidel naturally knows andunderstands its customers' requirements. They look for maximumreliability and durability of their installed lines, improvedoperator safety, higher long-term production security and increasedfood-grade safety compliance. This is why the same teams ofengineers who design Sidel machinery and equipment, design, testand certify the company's original spare parts.
Pavel Shevchuk, Sidel's Executive Vice President of Services,adds: "With Sidel Services Online higherline performance and maximum uptime are just one click away. Withfast online ordering of Sidel original spare parts and an intuitiveoverview of every spare part, it gives easy access to relevantdrawings, manuals, and parts lists. This essentially enables ourcustomers to further improve efficiency and, choosing from avariety of delivery options, to optimise their preventivemaintenance plans."