Prepare, execute and manage maintenance agreements. Ensure customer satisfaction by managing on time in full delivery of scope of agreement, and by reporting regularly to customer progress and job reports. Follow, control and forecast group industrial margin along the agreement duration.
Prepare, execute and manage
maintenance agreements. Insure customer satisfaction by managing on time
in full delivery of scope of agreement, and by reporting regularly to
customer progress and job reports. Follow, control and forecast group
industrial margin along the agreement duration
Review scope, PRU, performance
KPI (if any) at kick-off for any asset performance and maintenance agreements
Follow costs incurred and
margin deviation, is accountable for overall agreement profitability
Conduct regular meetings with
customer to report contract activities and progress
Insure customer satisfaction
with planning compliance of activities, work quality and performance
achievements
Plan and coordinate field
activities, spare parts deliveries, and overall supply as per agreement
(DV, preventive maintenance, corrective maintenance and emergency
interventions, technical visits, trainings, line audits, etc…)
Insure safety procedures are
followed as well as corporate guidelines compliance
Interact with financial region
controller to validate sales recognition, industrial margin, and overall
agreement margin for all of the duration of the agreement
Detect opportunities for
upselling additional services in the course of the agreements, revise
accordingly contractual scope, invoicing and PRU of the project
Manage maintenance agreement
warranty costs and intervention following relevant processes
Manages and/or coordinates
add-on sold during the course of the maintenance agreement, such as but
not limited to: TPM acceleration programs, customer trainings, line
audits, line improvement, etc.
Bachelor’s degree or equivalent
Excellent verbal and written
communication in English. French and/or Italian would be a plus
A local language of the key
regional market is a plus
Technical knowledge of Sidel
products and complete line equipment
Strong verbal and written
communication skills to establish a very good customer relationship
5 years of experience in B2B
services activities in technological environment
5 years of experience minimum
in after sales, maintenance or production area