Dans la situation actuelle, causée par le Covid-19, la principale préoccupation de Sidel est la santé et la sécurité de toutes nos parties prenantes, ainsi que la garantie de la continuité des activités de nos clients. En savoir plus
Field Service Engineer - Labeller
Contract Type
Permanent
Country
ITALY
Location
Mantova

Your Opportunity

Sidel is looking for a Field Service Engineer (FSE) specialized on Labelling equipment; the main focus is the following: - Perform Installation, start‐up, commissioning and test of the Sidel Labelling equipment supplied to Customer sites within ECA ( Europe & Central Asia ) perimeter; - Perform technical assistance during and after the warranty period, carry out training and other after sales services of Sidel Labelling equipment installed at Customer sites. - Finally, a good understanding of the customer needs is to be developed to provide objective advice and to ensure Customer satisfaction.

Your Mission

  • Test and evaluate equipment performance at customer plant, based on technical, contractual and safety specifications;
  • Operate on Mechanical systems, HMI, electrical work (e.g. cable wiring), Automation, for regular activities and troubleshooting as per Standard Operating Procedures;
  • Properly handle, check and transfer equipment non-conformities;
  • Prepare Job Progress Chart and technical reports in reference to carried-out activities;
  • Ensure ultimate internal and external customer satisfaction;
  • Perform activities in line with the Standard Operating Procedures (SOPs), Sidel coordination plan rules and customer rules;
  • Report after sales opportunities detected on Customer site;
  • Coach junior colleagues on the on-site behavior, technical activities, troubleshooting and reporting deliverables;
  • Report to the Installation Site Manager for team site activities.

Your Profile

Education Qualifications and Language Requirements:

  • Technical professional qualification or Bachelor degree in Mechatronics as a plus;
  • English fluent, written and spoken;
  • Other foreign language as per regional allocation is a plus.

Professional Qualifications and Experience:

  • At least 3 years of experience in field activities;
  • Experience in the beverage industry;
  • Consolidated technical background on Mechanic / Mechatronic;
  • Knowledge of Sidel Portfolio is a plus;
  • Availability to travel (Up to 90% internationally).

Key Leadership Behaviour:

  • Managing and measuring Work;
  • Process Management;
  • Problem Solving;
  • Action Orientated;
  • Decision making;
  • Customer / Team orientated;
  • Good contact with people, ability to interface with all levels of the organization
  • Strong verbal and written communication;
  • Peer Relationships.

Contract Type
Permanent
Country
ITALY
Location
Mantova
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