Product Support Expert
Contract Type
Permanent
Country
ITALY
Location
Verona

Your Opportunity

Sidel is looking for an Automation Product Support Expert who will be a part of Product Support Back Office Team based in Verona. Main function is to secure the operational follow up & technical support of Sidel Tunnel equipment (pasteurizers and bottlewasher machines) and to validate internally and externally the variants of new products in the portfolio.

Your Mission

  • Secure troubleshooting and technical support to Sidel members and Customers on Tunnel equipment;
  • Execute Root Cause Analysis on Tunnel equipment issues, supporting the consequent plan of recovery and corrective actions;
  • Intervention on site in case of technical issues that require a specific RCA & troubleshooting;                                          
  • Support in the workshop prototype internal qualification (run-off, assembly, test);   
  • Provide onsite support for external qualification of product modifications and variants

Your Profile

  • Education: Technical background in automation
  • Language requirements: English
  • +2 years experience on field activities or on technical office activities
  • Availability to travel (30% of the time)                    
  • Attitude on problem solving (trouble shooting and RCA) and data analysis
  • Customer oriented
  • Good Interpersonal skills, especially ability to communicate with different target groups (technicians, customers, etc.) and proactivity

Contract Type
Permanent
Country
ITALY
Location
Verona
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