Aseptic Product Support ECA Automation Engineer

Your opportunity

The Regional Product Support (RPS) for Europe and Central Asia (ECA) within Sidel's SERVICE organization offers an exciting opportunity to engage closely with both our innovative products and valued customers. This role encompasses a diverse range of activities, focusing on providing exceptional support for our service operations as well as our cutting-edge new equipment. Specifically, this position involves working with aseptic filler machines from Sidel's extensive portfolio, both old and new.

Your Mission

The Aseptic Product Support ECA Automation Engineer plays a vital role within the Product Support ECA organization, offering a dynamic blend of office-based responsibilities and occasional onsite missions. In this position, you will ensure the seamless operational follow-up and technical support (on automation side) for all aseptic products associated with the filling platform, including essential trade equipment such as cappers, inspection systems, nitrogen dosers, and printers…, throughout the entire lifecycle of the machines. Additionally, you will be instrumental in providing comprehensive support to your colleagues—Field Service Engineers, Installation Site Managers, Project Managers, Customer Care Managers, and Automation Field Coordinators—ensuring they are well-equipped to assist customers through various channels, including email, ticketing systems, telephone communications, and onsite visits. You main missions will be the following:

• Execute troubleshooting on all aseptic filler and associated trade equipment, concerning automation platform
• Secure Non Conformity and warranty cost management
• Support Field Service Engineers during projects and service site execution on automation side
• Apply RCA methodology on automation issues, driving data collection and preventive/corrective action
• Provide daily telephone & email and tickets support for automation issues, to our customers
• Secure retrofit application on the filler concerning automation platform
• Secure the preparation and the distribution of the appropriate documentation concerning the troubleshooting of automation issues on filler aseptic equipments.

Your Profile

• We are seeking candidates with a Master’s or Bachelor’s degree, or equivalent experience, to join our team. Proficiency in spoken and written English is essential.
• Ideal applicants will have a minimum of five years of technical assistance, field experience, or engineering expertise in packaging equipment, particularly in automation.
• Familiarity with sensitive and aseptic technology is crucial, and knowledge of filling products and processes will be considered an advantage. Candidates should possess a solid understanding of electrical fundamentals, including safety equipment, sensors, motion control, servo drivers, and inverters. Additionally, experience with PLC platforms such as Siemens S7/TIA Portal (SCL, Graph, AWL), B&R, and Rockwell Automation is required. Proficiency in HMI systems (ZenOn, Citec, and/or InTouch) and motion platforms (Danfoss, Elau, B&R) will further enhance your application.