Spare Parts Administrator
Contract Type
Permanent
Country
INDIA
Location
Pune
Your Opportunity
Execute the quote-to-cash process for Sidel Spare parts sales by preparing quotes, man-aging orders and other spare parts flow-related activities.
This is an outstanding opportunity to perform in full compliance to client’s requirements, specifications, codes and standard of business requirement.
Your Mission
- Manage customer requests for spare parts
- Prepare in ERP and SAP and send out customer offers for spare parts or deal with offer requests from webservices
- Manage customer inquiries on spare parts pricing, availability and order processing
- Follow-up on selected customer offers for spare parts to maximize sales
- Place customer orders for spare parts in SAP/ERP and send order confirmations or deal with orders placed through webservices
- Follow-up customer orders for delivery on-time and in-full and all time proactive backlog management
- Manage customer payments terms with financial department
- Coordinate logistics according to specificities of the country and requirements from customer
- Process customer requests for return of spare parts and other spare parts-related claims
- Manage customer information in the SAP/ERP, participate to reports
- Follow up on non-conformity issues and work to provide resolution to customer
- Leverage privileged customer interface position to maximize sales potential
- Participate to customer review on commercial actions (SAM, CCM, PA)
Your Profile
- Good knowledge in trade, supply, industrial retail, preferably spare parts and logistics
- Able to work independently and under pressure
- Able to manage priorities and multiple customer requests
- Expertise in Excel, SAP, ERP is a plus
- Certificate in Logistic is a plus
- Knowledge of order management process
- Excellent communication skills, both written and verbal
