During the current situation caused by Covid-19, Sidel’s main concern is the health and safety of all of our stakeholders as well as ensuring business continuity for our customers. Read More
Service Account Manager
Contract Type
Permanent
Country
United States
Location
Norcross

Your Opportunity

Maintain the relationship with and manage the customers pertaining to Sidel aftersales offering. Responsible for meeting customer needs and ensuring customer satisfaction, whilst developing and maximizing sales and margin contributions for Sidel in given territory. Customer point of contact for Services and aftersales activities. Primary responsible of driving all the services for the key account related to aseptic installed base.

Your Mission

  • Grow sales and profitability of Services offering, adapt regional services strategy to his/her territory, direct and implement action plans
  • Ensure that customer production line is optimized to the maximum
  • Responsible for performance of Sidel products, reports non-conformities and responsible for issue resolution process
  • Propose new Services products that add value to the Customer and are profitable for Sidel
  • Sell and negotiate Sidel Services portfolio, according to rules and processes of the Company
  • Plan customer contacts, visits and promotions
  • Coordinate and analyze market and competitor information, provide forecasts and report to relevant stakeholders
  • Lead a team and develop required competencies

Your Profile

Contract Type
Permanent
Country
United States
Location
Norcross
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