During the current situation caused by Covid-19, Sidel’s main concern is the health and safety of all of our stakeholders as well as ensuring business continuity for our customers. Read More
Spare Parts Administrator
Contract Type
Permanent
Country
INDIA
Location
Gurgaon

Your Opportunity

You will execute the quote-to-cash process for Sidel Spare parts sales by preparing quotes, managing orders and other spare parts flow-related activities. This is an outstanding opportunity to perform in full compliance to client’s requirements, specifications, codes and standard of business requirement.

Your Mission

  • Manage customer requests for spare parts
  • Prepare in the SAP and send out customer offers for spare parts or deal with offer requests from webservices
  • Manage customer inquiries on spare parts pricing, availability and order processing
  • Follow-up on selected customer offers for spare parts to maximize sales
  • Place customer orders for spare parts in SAP and send order confirmations or deal with orders placed through webservices
  • Follow-up customer orders for delivery on-time and in-full and all time proactive backlog management
  • Manage customer payments terms with financial department
  • Coordinate logistics according to specificities of the country and requirements from customer
  • Process customer requests for return of spare parts and other spare parts-related claims
  • Manage customer information in the SAP, participate to reports
  • Promotion & assistance to customers for SSO
  • Follow up on non-conformity issues and work to provide resolution to customer
  • Leverage privileged customer interface position to maximize sales potential
  • Participate to customer review on commercial actions (ASM, CCM, PA)

Your Profile

Level of education and languages:

  • B.E/B.Tech
  • High Proficiency over written and spoken English

Contract Type
Permanent
Country
INDIA
Location
Gurgaon
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