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Field Service Engineer - Labeller
Contract Type
Permanent
Country
ITALY
Location
Mantova

Your Opportunity

Sidel is looking for a Field Service Engineer (FSE) specialized on Labelling equipment; the main focus is the following: - Perform Installation, start‐up, commissioning and test of the Sidel Labelling equipment supplied to Customer sites within ECA ( Europe & Central Asia ) perimeter; - Perform technical assistance during and after the warranty period, carry out training and other after sales services of Sidel Labelling equipment installed at Customer sites. - Finally, a good understanding of the customer needs is to be developed to provide objective advice and to ensure Customer satisfaction.

Your Mission

  • Test and evaluate equipment performance at customer plant, based on technical, contractual and safety specifications;
  • Operate on Mechanical systems, HMI, electrical work (e.g. cable wiring), Automation, for regular activities and troubleshooting as per Standard Operating Procedures;
  • Properly handle, check and transfer equipment non-conformities;
  • Prepare Job Progress Chart and technical reports in reference to carried-out activities;
  • Ensure ultimate internal and external customer satisfaction;
  • Perform activities in line with the Standard Operating Procedures (SOPs), Sidel coordination plan rules and customer rules;
  • Report after sales opportunities detected on Customer site;
  • Coach junior colleagues on the on-site behavior, technical activities, troubleshooting and reporting deliverables;
  • Report to the ISM for team site activities.

Your Profile

Education Qualifications and Language Requirements:

  • Technical professional qualification or Bachelor degree in Mechatronics as a plus;
  • English fluent, written and spoken;
  • Other foreign language as per regional allocation is a plus.

Professional Qualifications and Experience:

  • At least 3 years of experience in field activities;
  • Experience in the beverage industry;
  • Consolidated technical background on Mechanic / Mechatronic;
  • Knowledge of Sidel Portfolio is a plus;
  • Availability to travel (Up to 90% internationally).

Key Leadership Behaviour:

  • Managing and measuring Work;
  • Process Management;
  • Problem Solving;
  • Action Orientated;
  • Decision making;
  • Customer / Team orientated;
  • Good contact with people, ability to interface with all levels of the organization
  • Strong verbal and written communication;
  • Peer Relationships.

Contract Type
Permanent
Country
ITALY
Location
Mantova
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