During the current situation caused by Covid-19, Sidel’s main concern is the health and safety of all of our stakeholders as well as ensuring business continuity for our customers. Read More
Spare Parts Administrator
Contract Type
Permanent
Country
MEXICO
Location
Guadalajara

Your Opportunity

Execute the quote-to-cash process for Sidel spare parts sales by preparing quotes, managing orders and other spare parts flow-related activities.

Your Mission

  • Manage customer requests for spare parts
  • Prepare in the ERP and send out customer offers for spare parts
  • Manage customer inquiries on spare parts pricing, availability and order processing
  • Follow-up on selected customer offers for spare parts to maximize sales
  • Place customer orders for spare parts in ERP and send order confirmations
  • Follow-up customer orders for delivery on-time and in-full
  • Manage customer payments and coordinate logistics
  • Process customer requests for return of spare parts and other spare parts-related claims
  • Follow up on non-conformity issues and work to provide resolution to customer

Your Profile

  • Good knowledge in trade, supply, industrial retail, preferably spare parts and logistics
  • Able to work independently and under pressure*
  • Able to manage priorities and multiple customer requests
  • Expertise in Excel and ERP Systems , SAP is a plus
  • Certificate in Logistics is a plus
  • Excellent communication skills, both written and verbal
  • Fluent Spanish and English, other languages is a plus

Contract Type
Permanent
Country
MEXICO
Location
Guadalajara
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