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Services Account Manager
Contract Type
Permanent
Country
VIETNAM
Location
HCM City

Your Opportunity

Maintain the relationship with and manage the customers pertaining to Sidel aftersales offering. Responsible for meeting customer needs and ensuring customer satisfaction, whilst developing and maximizing sales and margin contributions for Sidel in given territory. Customer point of contact for Services and aftersales activities.

Your Mission

Main Responsibilities:

  • Grow sales and profitability of Services offering, adapt zone services strategy to his/her region, direct and implement action plans with After Sales team
  • Ensure that customer production line is optimized to the maximum
  • Responsible for performance of Sidel products, reports non-conformities and responsible for issue resolution process
  • Propose new Services products that add value to the Customer and are profitable for Sidel
  • Sell and negotiate Sidel Services portfolio, according to rules and processes of the Company
  • Plan customer contacts, visits and promotions
  • Coordinate and analyse market and competitor information, provide forecasts (3 month forecast and outlook) and report to relevant stakeholders
  • Lead a team and develop required competencies
  • Responsible for his/her region Outstanding and overdue payment performance
  • Is in charge of a given account in his/her region

Your Profile

  • Education Qualification: Bachelor degree or equivalent
  • Language: English is mandatory. Local language of the customer is plus (Vietnamese and French)
  • Professional Qualification and Experience:
  • 3-5 Years of After sales experience
  • In depth knowledge of Filling and packaging industry equipment and Services
  • Minimum 5 years of experience on the field (maintenance, production, FSE) and Ability to travel (>50%)
  • Key Leadership behavior:
    Problem solving, Drive for results, Priority setting, Integrity and trust, Motivating others, Action oriented, Excellent negotiation skills and Customer oriented

Contract Type
Permanent
Country
VIETNAM
Location
HCM City
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