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Spare Parts Administrator
Contract Type
Permanent
Country
United States
Location
Norcross

Your Opportunity

Execute the quote-to-cash process for Sidel spare parts sales by preparing quotes, managing orders and other spare parts flow-related activities.

Your Mission

  • Manage customer requests for spare parts
  • Prepare the resource planning and send out customer offers for spare parts
  • Manage customer inquiries on spare parts pricing, availability and order processing
  • Follow-up on selected customer offers for spare parts to maximize sales
  • Place customer orders for spare parts resource planning and send order confirmations
  • Follow-up customer orders for delivery on-time and in-full
  • Manage customer payments and coordinate logistics
  • Process customer requests for return of spare parts and other spare parts-related claims
  • Manage customer information the resource planning, prepare activity reports
  • If applicable, manage the team in the main hub and satellites
  • Follow up on non-conformity issues and work to provide resolution to customer
  • Analyse offer, order intake and backlog; prepare forecasts
  • Follow up with sales and services teams on lost deals

Your Profile

Education and Qualification

  • Upper Secondary (employment relevant skills)
  • College Degree, major in trade, language, logistics or/and information Technology

Qualifications and Experience

  • Good knowledge in trade, supply, industrial retail, preferably spare parts and logistics
  • Able to work independently and under pressure
  • Able to manage priorities and multiple customer requests
  • Expertise in Excel and Enterprise Resource Planning Systems , SAP is a plus
  • Certificate in Logistics is a plus
  • Knowledge of order management processes
  • Excellent communication skills, both written and verbal

Contract Type
Permanent
Country
United States
Location
Norcross
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